Version 1.5 Last updated: August 20, 2026 Provider: Grey Intelligence AS, organisation number 938095868, Bogstadveien 13, 0355 Oslo, Norway ("Grey", "Provider", "we", "us", or "our"). Grey is registered in Foretaksregisteret and is not registered in Merverdiavgiftsregisteret. These Terms and Conditions ("Terms") govern access to and use of Grey by the business or organisation accepting them ("Customer"). These Terms become effective between Grey and the Customer when a person with authority accepts them on the Customer's behalf, signs an Order that incorporates them, or otherwise agrees to them through Grey's checkout (the "Effective Date").
Contact: hello@grey.app
1. Business use and authority
Grey is offered only for business and professional use, not for private consumer use. The person accepting these Terms represents that they are at least 18 years old, have authority to bind the Customer, and are not acting as a consumer.
2. Agreement and Orders
The agreement consists of these Terms, each applicable order form or online checkout (an "Order"), and any document expressly incorporated by reference. If the documents conflict, the Order takes precedence for that purchase, followed by these Terms. A Data Processing Agreement ("DPA") applies only when separately executed or expressly accepted by both parties.
3. The service
Grey provides business-information software and related services (the "Service"). Available features, usage allowances, and service limits depend on the Customer's plan and Order. Grey may improve or modify the Service during a subscription, subject to the features and commitments expressly stated in the applicable Order.
4. Accounts and authorised users
The Customer may permit its employees and contractors to use the Service as authorised users within purchased seat limits. The Customer is responsible for its authorised users, activity in its workspace, the accuracy of account information, and compliance with the agreement. Login credentials are personal to each authorised user and must not be shared. The Customer must promptly notify Grey of suspected unauthorised access or misuse.
5. Subscriptions, fees, and payment
Subscriptions are billed monthly or yearly in euros, as selected in the Order. Plan fees are calculated per seat. Usage above included allowances is metered and billed at the rates shown at checkout or in the Order. Applicable VAT and other indirect taxes are calculated and shown at checkout or on the invoice. For purchases completed through Stripe Managed Payments, the Stripe entity identified at checkout acts as merchant of record. Stripe collects payment and is responsible for indirect-tax administration, fraud protection, dispute resolution, receipts and invoices, refund notifications, and transaction-level payment and subscription support. Stripe's terms and privacy notice presented or linked at checkout apply to Stripe's transaction and processing. Grey remains responsible for delivering the Service and providing product-specific support. The Customer authorises Stripe to charge subscription fees, usage charges, taxes, and other amounts due using the selected payment method. Grey sends Stripe the selected plan, seat count, and aggregated billable usage needed to calculate those amounts. Payment is due as shown at checkout or in the Order. Grey may suspend access after reasonable notice if payment is overdue, without waiving the Customer's payment obligations. Access to paid features begins after Stripe confirms successful payment. Payments using delayed payment methods remain pending until Stripe confirms payment.
6. Renewal, cancellation, and refunds
Subscriptions automatically renew for successive periods equal to the current billing interval unless cancelled before the renewal date. Cancellation takes effect at the end of the current paid period, and the Customer retains access until then. Fees already paid are non-refundable and payment obligations are non-cancellable, except where applicable law, an Order, or Stripe acting as merchant of record requires otherwise. Stripe administers payment- and subscription-related support through Link, while Grey handles Service delivery, product-specific support, and cancellation instructions. Deleting a workspace terminates access, but billing and cancellation remain governed by this Section 6 and applicable checkout terms; deletion does not create a right to a refund. Grey may change prices by giving advance notice before the change takes effect at the Customer's next renewal. Continued use after renewal constitutes acceptance of the new price.
7. Customer responsibilities
The Customer is responsible for determining whether its use of the Service and Results is lawful and appropriate. This includes establishing a lawful basis for processing personal data, providing required notices, respecting objections and suppression requests, complying with marketing and communications laws, and configuring integrations appropriately. The Customer must obtain all rights and permissions needed for Customer Data and instructions submitted to Grey. The Customer remains responsible for decisions, communications, and actions taken using the Service or Results.
8. Acceptable use
The Customer and its authorised users must not: - use the Service or Results unlawfully or to infringe another person's rights; - send unlawful, deceptive, discriminatory, abusive, or unsolicited communications; - bypass access controls, seat limits, usage limits, or security measures; - probe, disrupt, overload, or interfere with the Service or its infrastructure; - reverse engineer the Service except where applicable law expressly permits it; - scrape or systematically extract data from the Service outside supported exports, APIs, integrations, or other functionality Grey provides; - resell, sublicense, publicly distribute in bulk, or use Results to create or improve a competing database, directory, enrichment product, or service; - upload malicious code or data the Customer is not entitled to process; - use the Service to make decisions producing legal or similarly significant effects about individuals without an appropriate lawful basis, safeguards, and meaningful human review; or - help another person do any of the above.
9. API access
API access is available only where included in the Customer's plan or Order. API credentials are issued to the Customer's organisation, must be kept confidential, and may not be shared outside the Customer or embedded in publicly accessible software. The Customer is responsible for requests made using its credentials and must promptly revoke or rotate credentials it knows or suspects have been compromised. The Customer must use the API only through documented endpoints and within applicable plan, usage, and rate limits. Grey may throttle requests or suspend, rotate, or revoke API credentials where reasonably necessary to enforce those limits, protect the Service or third parties, investigate suspected misuse, or comply with law. Grey may update the API and its documentation and, where practicable, will give reasonable notice of a material breaking change unless an earlier change is required for security, legal compliance, or abuse prevention.
10. Results and permitted use
Subject to the agreement, Grey grants the Customer a limited, non-exclusive, non-transferable right during the subscription to use results supplied by the Service ("Results") for its internal business activities. The Customer may share Results with its personnel and service providers who need them for those activities and are bound by appropriate confidentiality and data-protection obligations. The licence does not transfer ownership of Grey's datasets, sourcing methods, software, or other underlying technology.
11. Accuracy and automated features
Results may be incomplete, outdated, duplicated, incorrect, or unsuitable. Grey does not warrant that Results are complete, current, or fit for a particular decision. The Customer must independently verify Results before relying on them for material decisions and must not treat the Service as legal, financial, employment, or compliance advice.
12. Customer Data
The Customer retains its rights in data, files, instructions, and content submitted to the Service by or for the Customer ("Customer Data"). The Customer grants Grey a limited right to host, copy, transmit, transform, display, and otherwise process Customer Data only as necessary to provide, secure, maintain, and support the Service and comply with law. Grey will not acquire ownership of Customer Data. The Customer is responsible for keeping its own copies of Customer Data and exported Results where continued access is required.
13. Data protection
Each party will comply with data-protection laws applicable to its own processing. Grey's Privacy Notice describes processing for which Grey acts as controller. When the Customer receives or accesses personal data in Results and independently determines the purposes and means of using it, the Customer acts as an independent controller for that processing. The Customer is responsible for its lawful basis, required notices, objections and suppression, and compliance with applicable marketing and communications laws. This allocation does not limit Grey's responsibility for Grey's own processing or apply where applicable law determines otherwise. Where Grey processes personal data on the Customer's documented instructions as a processor, the parties must execute a DPA before that processing begins. Nothing in these Terms alone constitutes a completed DPA.
14. Integrations and third-party services
The Customer may enable integrations with third-party services. The Customer authorises Grey to exchange the information necessary to operate each enabled integration. For HubSpot and Pipedrive integrations, Grey may receive connected-account and CRM user identifiers, company and contact records, record identifiers, available fields, provider events, and synchronisation status. Grey uses the Customer's configured field mappings to determine which supported record values to create or update. Depending on the feature and Customer configuration, Grey may search, retrieve, create, or update CRM records. The Customer controls whether to connect the integration, which users and fields to map, and which supported synchronisation actions to initiate. Third-party services are governed by their own terms and privacy practices. Grey is not responsible for a third party's service, acts, or omissions, but remains responsible for Grey's own obligations and for subprocessors to the extent required by applicable data-protection law.
15. Security and availability
Grey will maintain reasonable technical and organisational measures designed to protect Customer Data against unauthorised access, loss, alteration, and disclosure. The Service may be temporarily unavailable because of maintenance, emergencies, third-party infrastructure, internet failures, or circumstances outside Grey's reasonable control. Grey is not responsible for failures caused by the Customer's systems, third-party services selected by the Customer, internet connectivity, or events outside Grey's reasonable control. No service-level commitment applies unless expressly stated in an Order or separate service-level agreement.
16. Confidentiality
Each party will protect the other party's non-public business, technical, and commercial information using at least reasonable care and will use it only to perform or exercise rights under the agreement. These obligations do not apply to information that the receiving party can demonstrate was lawfully known without restriction, becomes public through no breach, is independently developed without using confidential information, or is lawfully received from another source. A party may disclose confidential information when required by law if it gives advance notice where legally permitted and reasonably assists with protective measures.
17. Intellectual property and feedback
Grey and its licensors retain all rights in the Service, its software, interfaces, documentation, datasets, selection and arrangement of data, models, sourcing methods, and service-generated technology. Except for the limited rights expressly granted in the agreement, neither party grants the other any intellectual-property rights. Grey may use feedback voluntarily provided by the Customer without restriction or obligation, provided that doing so does not identify the Customer or disclose Customer confidential information.
18. Suspension
Grey may suspend affected access where reasonably necessary to prevent security harm, unlawful use, material service disruption, non-payment, or a material breach of the agreement. Where practicable, Grey will give notice, explain the reason, and limit the suspension to the affected access or activity.
19. Term and termination
The agreement continues for the subscription term stated in the Order and any renewal periods. Either party may terminate the agreement for a material breach that remains uncured after a reasonable cure period stated in written notice. Grey may terminate immediately where continued performance would be unlawful or where the Customer's use creates an urgent security risk that cannot reasonably be remedied by suspension. Termination does not affect accrued rights or payment obligations. Sections that by their nature should survive termination will survive, including confidentiality, intellectual property, disclaimers, indemnity, liability, and general terms.
20. Data export and deletion
The Customer must export Customer Data and Results it wishes to retain before deleting its workspace or before access ends. Workspace deletion is intended to be irreversible and terminates access. Billing and cancellation remain governed by Section 6 and applicable checkout terms. After termination or deletion, Grey will delete or return Customer Data in accordance with an applicable DPA and Grey's retention obligations. Grey may retain information where required by law, to establish or defend legal claims, or in backups until overwritten through ordinary cycles.
21. Warranties and disclaimers
Each party warrants only that it has authority to enter into the agreement. The Service and Results are provided "as is" and "as available". To the maximum extent permitted by law, Grey disclaims all express, implied, and statutory warranties, including merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and error-free operation. Grey does not warrant that the Service will meet the Customer's requirements or that Results will be complete, current, or suitable for any particular use. If Grey materially fails to provide the Service as agreed, the Customer's contractual remedies are to require Grey to correct or re-perform the affected Service and, if the material breach remains uncured after the period in Section 19, to terminate the affected Order. Fees remain non-refundable except to the extent a refund or repayment is required by applicable law, the applicable Order, or Stripe in its role as merchant of record. To the maximum extent permitted by law, these are the Customer's exclusive remedies for the material failure. Nothing in this paragraph excludes a remedy that cannot lawfully be excluded. These remedies do not apply to failures caused by the Customer, an authorised user, a third-party service, or circumstances outside Grey's reasonable control.
22. Customer indemnity
The Customer will defend and indemnify Grey against third-party claims, damages, and reasonable costs arising from Customer Data that infringes another person's rights, the Customer's unlawful use of the Service or Results, or an intentional material breach of Section 8. Grey must promptly notify the Customer of a claim, give the Customer reasonable control of the defence and settlement, and provide reasonable cooperation at the Customer's expense. The Customer may not settle a claim in a way that admits fault by or imposes non-monetary obligations on Grey without Grey's written consent.
23. Limitation of liability
To the maximum extent permitted by law, Grey is liable only for documented direct loss caused by Grey's material breach of the agreement. Neither party is liable for indirect, incidental, special, punitive, or consequential loss, or for lost profits, revenue, goodwill, anticipated savings, business opportunity, loss or corruption of data, or the cost of procuring replacement services. Grey's total aggregate liability arising from or relating to the agreement will not exceed the fees paid or payable by the Customer for the Service during the three months immediately preceding the event giving rise to the claim. Nothing in the agreement limits liability to the extent it cannot lawfully be limited, including liability for fraud or wilful misconduct. The exclusions and cap do not limit the Customer's obligation to pay fees or its obligations under Section 22. The limitations apply regardless of the legal basis of the claim and even if a remedy fails its essential purpose.
24. Changes to these Terms
Grey may update these Terms. Grey will notify the Customer of a material change before it applies, except where advance notice is not reasonably practicable because the change is required by law or necessary to address an urgent security risk. Updated Terms apply from the Customer's next renewal unless the Customer accepts them earlier. If the Customer does not agree to a material update, its remedy is to cancel before the update applies.
25. Force majeure
Neither party is liable for delay or failure caused by events outside its reasonable control, including natural disasters, war, civil unrest, labour disputes, internet or utility failures, governmental action, epidemics, and failures of third-party infrastructure not caused by that party. Payment obligations for Service already provided are not excused.
26. Notices
Notices under the agreement must be in writing. Grey may send operational and contractual notices to the Customer's registered account or billing email. The Customer must keep those details current. Notices to Grey must be sent through the contact method stated in the Order or on Grey's website.
27. Assignment
Neither party may assign the agreement without the other's written consent, except that either party may assign it in connection with a merger, reorganisation, sale of substantially all relevant assets, or transfer to an affiliate, provided the assignee assumes the agreement. Any other attempted assignment is void.
28. General terms
The agreement is the entire agreement about its subject matter and replaces prior discussions and representations. Amendments must be agreed in writing except for updates made under Section 24. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified only as needed to make it enforceable, and the remaining provisions continue in effect. The parties are independent contractors. The agreement does not create a partnership, joint venture, agency, employment, fiduciary, or exclusive relationship. No person other than the parties has a right to enforce the agreement.
29. Governing law and disputes
The agreement is governed by Norwegian law, without regard to conflict-of-law rules. The parties will first attempt in good faith to resolve a dispute through discussions between authorised representatives. If the dispute is not resolved, the Oslo District Court (Oslo tingrett) has exclusive jurisdiction.